Privacy Policy | Highway Casino

About this Privacy Policy

Highway Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and related gambling services. It is written for players in Australia and should be read together with any applicable website terms, account rules and responsible gambling information.

Personal information is information that identifies you, or information that can reasonably be linked with you. The information we handle depends on how you use the website, the features you access and the choices you make. You may be able to browse some areas without providing information, but an account and certain services generally require information to be supplied.

By using the website or providing information, you acknowledge that your information may be handled for the purposes described in this policy. Where consent is required, we will seek it in an appropriate way. You may withdraw consent for activities based on consent, although this will not affect processing that is necessary for operating your account, meeting legal obligations, preventing fraud or protecting the website.

Information you provide

Account details, such as your name, date of birth, username, password, contact details and account preferences.
Verification information and documents used to confirm identity, age, address or eligibility to use the services.
Payment and transaction records, including deposits, withdrawals, gaming activity, account balances and information connected with payment requests.
Messages and information you provide when contacting customer support, making a request, reporting a problem or providing feedback.
Marketing preferences, communication choices and information about promotions or services you have viewed or used.

Information we collect and why we use it

We may collect information directly from you, automatically from your device or browser, and from service providers that help operate the website. We only aim to collect information that is reasonably connected with operating the account, providing the requested services, meeting our responsibilities and improving the player experience.

Account administration and support

Account details are used to create and maintain your account, confirm your settings, process requests and provide customer support. We may use your contact details to send service messages, account notices, security alerts and information needed to administer your account. These operational messages may still be sent when you have opted out of marketing because they are important to the service.

Verification and safety checks

Verification documents and related information may be used to confirm your identity and age, protect your account and support responsible operation of the services. We may also use account, device, payment and transaction information for anti-fraud, anti-money-laundering, security and risk checks. These checks can help identify unusual activity, attempts to misuse the website, unauthorised access or activity that may breach account rules.

Payments and transactions

Payment and transaction records are used to process deposits and withdrawals, maintain accurate account records, investigate payment issues and respond to disputes or chargebacks. Payment information may be handled through external payment providers. Those providers may process information under their own privacy policies, and players should review the information provided by the relevant provider before using a payment method.

Legal and operational purposes

We may use information to comply with applicable legal and regulatory requirements, respond to lawful requests, protect our rights, enforce account terms and keep accurate business records. Information may also be used to maintain website security, troubleshoot technical problems, monitor performance, understand how the services are used and improve features, content and customer support.

Marketing

Where permitted and where you have provided the required consent, we may use your contact details and preferences to send marketing communications about services, offers or updates. You can withdraw consent to marketing at any time by contacting support@highwaycasino.click or by using an unsubscribe option included in a marketing message. Withdrawing marketing consent will not affect service messages, verification communications or other notices needed to manage your account.

Cookies, devices and information sharing

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep you signed in, support security, understand website usage and improve performance. Some cookies are necessary for core functions, while others may help with analytics, preferences or relevant communications. The information collected may include your device type, browser, operating system, IP address, approximate location, pages viewed, session information and actions taken on the website.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and you may need to enter information again. Browser controls vary, so refer to your browser's help information for instructions. Cookie settings do not necessarily remove information that has already been collected or that is needed for security, account administration or legal purposes.

When information may be shared

Information may be shared where reasonably necessary to provide the services and operate the website. This can include sharing with trusted service providers that support hosting, technology, identity verification, payment processing, customer support, security, analytics, communications and fraud prevention. These providers should only receive information relevant to the services they provide and are expected to handle it appropriately.

Information may also be disclosed where required or permitted by applicable law, to respond to a valid legal process, to protect players or the public, to investigate suspected fraud or misuse, or to protect the security and rights of Highway Casino and its service providers. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate privacy safeguards.

Security of information

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring and secure transmission methods. No website, online account or electronic transfer can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised access.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights to ask what personal information we hold about you, obtain access to it, request that inaccurate or incomplete information be corrected, ask for deletion of information, and withdraw consent where processing is based on consent. You may also ask questions about how information is used or raise a concern about our handling of your personal information.

How to make a request

To exercise your privacy rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@highwaycasino.click. Please describe your request clearly and include enough information for us to understand what you are asking for. We may need to verify your identity before providing information or changing account details. This is a security measure designed to help prevent information being disclosed to the wrong person.

For access, identify the information or account records you would like to review.
For correction, explain what information is inaccurate or incomplete and provide the correct details.
For deletion, identify the information you want removed and explain your request where helpful.
For marketing consent, state that you want to withdraw consent or stop promotional communications.

We will review requests and respond within a reasonable period. Some requests may be refused, limited or delayed where permitted or required by applicable law. For example, information may need to be retained for security, fraud prevention, dispute handling, account administration or legal compliance. If a request cannot be completed in full, we will aim to explain the relevant reason.

Closing an account

You may ask for your account to be closed through the available support process. Closing an account does not automatically mean that all information can be immediately deleted. Some records, including account, verification, payment and transaction records, must be kept for a period required by law even after an account is closed. We may also retain limited information where it is necessary to prevent fraud, resolve disputes, enforce account rules or protect the security of the services.

Storage, updates and questions

Personal information may be stored or processed using systems operated by Highway Casino or its service providers. Depending on the technology and services used, information may be handled in Australia or another location. Where information is handled outside Australia, reasonable steps should be taken to support appropriate protection and secure handling, subject to applicable requirements.

We aim to keep personal information accurate, relevant and up to date. Players should update account details when they change and should contact support if they identify an error. Information is generally kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Retention periods can vary depending on the type of information and the purpose for which it is held.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown with the update, where a date is provided. Players should review this page periodically, particularly before continuing to use the services after a significant change.

Contact about privacy

For privacy questions, data access requests, correction requests, deletion requests or withdrawal of marketing consent, contact support@highwaycasino.click. Please do not send payment passwords or other sensitive login credentials by email. If your question relates to account security, provide enough general information for support to identify the issue without including your password.